Q1: How do I purchase a product on your website?
A: Simply browse our online store, select the product or service you wish to purchase, and click the “Add to Cart” button. When you’re ready, click on the cart icon and proceed to checkout.
Q2: How do I book an appointment for a service?
A: For services requiring appointments, you will receive an email with your order number and instructions to complete the appointment. Additionally you could request appointment using the Appointments Page.
Q3: What payment methods do you accept?
A: We accept all major credit and debit cards via Stripe, including Visa, MasterCard, American Express, and digital wallets like Apple Pay and Google Pay.
Q4: Is the payment process secure?
A: Yes. All payments are securely processed through Stripe, a trusted and PCI-compliant payment gateway that encrypts your payment information to ensure your safety.
Q5: Can I review my order before finalizing the purchase?
A: Yes. During checkout, you will see a summary of your order, including product details, appointment date/time (if applicable), pricing, and shipping information. Please review all details carefully before submitting your order.
Q6: What happens after I complete my payment?
A: Once your payment is successfully processed, you will receive an order confirmation email containing your order number, appointment details (if applicable), and any additional instructions.
Q7: How do I use my order number?
A: Your order number serves as your reference for all communications regarding your purchase and appointment if needed. Please keep it handy for any inquiries or changes.
Q8: Can I reschedule or cancel my appointment?
A: Yes. To reschedule or cancel, please contact our customer service team with your order number. Appointment changes are subject to our cancellation policy.
Q9: What if I encounter issues during checkout?
A: If you experience any problems during checkout or payment, please contact our support team immediately. We’re here to assist you and ensure a smooth purchase process.
Q10: Will I receive reminders for my appointment?
A: Yes. We send automated reminders via email or SMS prior to your scheduled appointment to help you stay informed and prepared.
Find out the latest health tips, trends & exclusive information.
* We will never share your email address & you can opt out at any time, we promise.
