Return Policy

At our store, your satisfaction and well-being are our top priorities. To ensure a smooth and transparent return experience for wellness products, please review our return policy carefully:

• Return Window: You may return eligible wellness products within 30 days of the delivery date. Please initiate your return within this timeframe to qualify.
• Condition of Returned Products: For hygiene and safety reasons, wellness products must be unopened, unused, and in their original sealed packaging to be eligible for return. Products that have been opened or used cannot be accepted due to health regulations.
• Non-Returnable Items: Certain items, including opened or unsealed hygiene-sensitive products, perishable goods, and custom-made supplements, are not eligible for return.
• How to Initiate a Return: To start a return, please contact our customer support team via email or through our returns portal. We will guide you through the process and provide a return authorization if applicable.
• Return Shipping Costs:
  • If the return is due to a defect, damage, or error on our part, we will cover the return shipping costs.
  • For all other returns, customers are responsible for the return shipping fees.
• Refunds and Exchanges:
  • Once we receive and inspect your returned product, we will process your refund to the original payment method within 7-10 business days.
  • Alternatively, you may choose to exchange your product or receive store credit.
• Processing Time: Please allow up to 5 business days for us to inspect the returned item and initiate your refund or exchange.
• Contact Us: If you have any questions or need assistance with your return, please reach out to our customer service team at [insert contact email/phone]. We are here to help you every step of the way.

This policy is designed to protect your health and safety while providing a fair and straightforward return process. Thank you for trusting us with your wellness journey.